GK
Gugu K
1 reviews | Active since Jun 2017
25 Jan 2019, 10:20
Bad service
I bought a house with Cosmopolitan Projects, I was told I was going to move in December 2018, when the time to move came, I was told there is no electricity in the house, so I can’t move in. Up till today the 2019/01/25 still haven’t move in, I’m staying with friends coz my lease where I was staying ended in December, my furniture is in storage which they promise to pay for, ( cosmopolitan said the will give me 3000 to cover my expenses) till today I have not received the amount. They do not respond to my emails, do not answer their call or respond to WhatsApp message. I was told electricity will be ready by the 18/01/2019, it’s towards the end of the month and I don’t know what to do...
I have sent them countless messages but no one has come back to at least tell me what’s going, when will I move in and pay 3000 they promised
This is a very bad service, once your house is registered by this people that’s when you experience unsatisfactory services... their ratings should be zero stars...
Gugu Khanyile
Helpful (0)
Replies (6)0
Replies (6)
Cosmopolitan Projects's replyOfficial
25 Jan 2019, 16:57Dear Client
Our log *** Luf
There is a confusion.
First the good news is, your house has been reconnected with power yesterday. Today your electric card was to be programmed for purchasing power. This was our last milestone.
I will know tomorrow am if your card is active when we purchase the test units.
The house will be ready for you to move in then. Your agent will contact you to arrange.
I don't have on our communication that you opted for the R3000. I have it you were going to be out of Johannesburg until the 11th January and then move in your contents upon your return since we already have your house under 24 hour security.
Let me verify tomorrow that the power is now sorted. We will speak in person to clear the confusion regards the R3000.
Please refer to post by Tshepiso S on 14th January. We had a issue with several houses on your site. I have explained the circumstance and progress since December on that query, being the same as yours.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Our log *** Luf
There is a confusion.
First the good news is, your house has been reconnected with power yesterday. Today your electric card was to be programmed for purchasing power. This was our last milestone.
I will know tomorrow am if your card is active when we purchase the test units.
The house will be ready for you to move in then. Your agent will contact you to arrange.
I don't have on our communication that you opted for the R3000. I have it you were going to be out of Johannesburg until the 11th January and then move in your contents upon your return since we already have your house under 24 hour security.
Let me verify tomorrow that the power is now sorted. We will speak in person to clear the confusion regards the R3000.
Please refer to post by Tshepiso S on 14th January. We had a issue with several houses on your site. I have explained the circumstance and progress since December on that query, being the same as yours.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
Cosmopolitan Projects's reply25 Jan 2019, 16:57
Official
Dear Client
Our log *** Luf
There is a confusion.
First the good news is, your house has been reconnected with power yesterday. Today your electric card was to be programmed for purchasing power. This was our last milestone.
I will know tomorrow am if your card is active when we purchase the test units.
The house will be ready for you to move in then. Your agent will contact you to arrange.
I don't have on our communication that you opted for the R3000. I have it you were going to be out of Johannesburg until the 11th January and then move in your contents upon your return since we already have your house under 24 hour security.
Let me verify tomorrow that the power is now sorted. We will speak in person to clear the confusion regards the R3000.
Please refer to post by Tshepiso S on 14th January. We had a issue with several houses on your site. I have explained the circumstance and progress since December on that query, being the same as yours.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Our log *** Luf
There is a confusion.
First the good news is, your house has been reconnected with power yesterday. Today your electric card was to be programmed for purchasing power. This was our last milestone.
I will know tomorrow am if your card is active when we purchase the test units.
The house will be ready for you to move in then. Your agent will contact you to arrange.
I don't have on our communication that you opted for the R3000. I have it you were going to be out of Johannesburg until the 11th January and then move in your contents upon your return since we already have your house under 24 hour security.
Let me verify tomorrow that the power is now sorted. We will speak in person to clear the confusion regards the R3000.
Please refer to post by Tshepiso S on 14th January. We had a issue with several houses on your site. I have explained the circumstance and progress since December on that query, being the same as yours.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
GK
Gugu K's updateReviewer Update
29 Jan 2019, 08:11Hi Isalina any feedback concerning the electricity card, you were supposed to verify like you said and you never did, I’ve realized you are all talk but no action. I was still waiting for your call regarding the confusion of 3000. I am still waiting
GK
Gugu K's update29 Jan 2019, 08:11
Reviewer Update
Hi Isalina any feedback concerning the electricity card, you were supposed to verify like you said and you never did, I’ve realized you are all talk but no action. I was still waiting for your call regarding the confusion of 3000. I am still waiting
Cosmopolitan Projects's replyOfficial
29 Jan 2019, 10:11Dear Client
I did attempt to call you on Saturday at 1:00pm. Unfortuantely there was no reply.
I did not call you yesterday as we were aware on the weekend already that the cards were not yet activated for purchase on City of Jhb system.
We spent most of the day there to ensure meters and cards are uploaded to stands and activated. I understand it is an overnight data sync on the system.
We should be able to purchase by 12:00 today. I wait for our project manager to go attempt to purchase at lunchtime.
I will try and call once it is activated. I will call from ***.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
I did attempt to call you on Saturday at 1:00pm. Unfortuantely there was no reply.
I did not call you yesterday as we were aware on the weekend already that the cards were not yet activated for purchase on City of Jhb system.
We spent most of the day there to ensure meters and cards are uploaded to stands and activated. I understand it is an overnight data sync on the system.
We should be able to purchase by 12:00 today. I wait for our project manager to go attempt to purchase at lunchtime.
I will try and call once it is activated. I will call from ***.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
Cosmopolitan Projects's reply29 Jan 2019, 10:11
Official
Dear Client
I did attempt to call you on Saturday at 1:00pm. Unfortuantely there was no reply.
I did not call you yesterday as we were aware on the weekend already that the cards were not yet activated for purchase on City of Jhb system.
We spent most of the day there to ensure meters and cards are uploaded to stands and activated. I understand it is an overnight data sync on the system.
We should be able to purchase by 12:00 today. I wait for our project manager to go attempt to purchase at lunchtime.
I will try and call once it is activated. I will call from ***.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
I did attempt to call you on Saturday at 1:00pm. Unfortuantely there was no reply.
I did not call you yesterday as we were aware on the weekend already that the cards were not yet activated for purchase on City of Jhb system.
We spent most of the day there to ensure meters and cards are uploaded to stands and activated. I understand it is an overnight data sync on the system.
We should be able to purchase by 12:00 today. I wait for our project manager to go attempt to purchase at lunchtime.
I will try and call once it is activated. I will call from ***.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
Cosmopolitan Projects's replyOfficial
29 Jan 2019, 10:54Dear Client
I have again tried to call now. There is no reply.
I received the information sooner than expected. Your card has been activated. I will receive delivery of your keys and electric card tomorrow morning.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
I have again tried to call now. There is no reply.
I received the information sooner than expected. Your card has been activated. I will receive delivery of your keys and electric card tomorrow morning.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
Cosmopolitan Projects's reply29 Jan 2019, 10:54
Official
Dear Client
I have again tried to call now. There is no reply.
I received the information sooner than expected. Your card has been activated. I will receive delivery of your keys and electric card tomorrow morning.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
I have again tried to call now. There is no reply.
I received the information sooner than expected. Your card has been activated. I will receive delivery of your keys and electric card tomorrow morning.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
GK
Gugu K's updateReviewer Update
29 Jan 2019, 11:40Sorry I miss your call was in a meeting, I am looking forward to getting key tomorrow thanks you...
GK
Gugu K's update29 Jan 2019, 11:40
Reviewer Update
Sorry I miss your call was in a meeting, I am looking forward to getting key tomorrow thanks you...
Cosmopolitan Projects's replyOfficial
28 Feb 2019, 10:29Dear Client
Our log ref: 1826 Luf
We are happy to close our file. All outstandings per your initial posts has been finalized.
Should there be anything furhter, please call us on ***.
Kind regards
Isalina Barreto
Our log ref: 1826 Luf
We are happy to close our file. All outstandings per your initial posts has been finalized.
Should there be anything furhter, please call us on ***.
Kind regards
Isalina Barreto
Best regards,
Cosmopolitan Projects's reply28 Feb 2019, 10:29
Official
Dear Client
Our log ref: 1826 Luf
We are happy to close our file. All outstandings per your initial posts has been finalized.
Should there be anything furhter, please call us on ***.
Kind regards
Isalina Barreto
Our log ref: 1826 Luf
We are happy to close our file. All outstandings per your initial posts has been finalized.
Should there be anything furhter, please call us on ***.
Kind regards
Isalina Barreto
Best regards,