NM
Nqobani M

1 reviews | Active since Dec 2017

12 Dec 2017, 10:52

Bad after sales support

Me and my partner bought a show house in Leopard Rest not knowing the were hidden faults with the house reported the faults to Matthys whose the after sales support Manager got told that the house is over a year old and there aren't any warranties for the house, Window sills have water marks,tap kitchen mixer is leaking plus damaging the sink cupboards also the wall outside is showing water mark which we believe the pipes inside the wall are leaking. we've logged a call with Matthys for over 4 weeks now the guys only came to fix the water marks but they painted with the wrong colour and didnt do a proper job as the water marks are showing again!!!!

0
Replies (8)
Cosmopolitan Projects
Cosmopolitan Projects's reply12 Dec 2017, 11:54
Official

Dear Client

I am not able to access your information on Hallo Peter.

I do not know who you are or which house you refer.

Please contact me so that I can attend:

my email: ***rg

Tel : *** (our land line is down right now due to rains)

Kind regards

Isalina Barreto

Manager: Client Service and Brand Management

NM
Nqobani M's update12 Dec 2017, 12:03
Reviewer Update
Hi Isalina Ive just sent you an email with my house number and pictures of my issues,
Cosmopolitan Projects
Cosmopolitan Projects's reply12 Dec 2017, 12:17
Official

Thank you

I will investigate and call you shortly

Cosmopolitan Projects
Cosmopolitan Projects's reply12 Dec 2017, 12:17
Official

Thank you

I will investigate and call you shortly

Cosmopolitan Projects
Cosmopolitan Projects's reply12 Dec 2017, 12:17
Official

Thank you

I will investigate and call you shortly

Cosmopolitan Projects
Cosmopolitan Projects's reply24 Jun 2018, 14:42
Official

Dear Mr Mdunge

We had spoken end of last year and have all matters as finalized.

We have closed our file.

Should you experience any further problems kindly contact us at Client Service.

Kind regards

Isalina Barreto

Manager: Client Liaison & Brand Management

NM
Nqobani M's update25 Jun 2018, 17:00
Reviewer Update
Good day, there was nothing resolved only made it worse!!
Cosmopolitan Projects
Cosmopolitan Projects's reply25 Jun 2018, 21:54
Official

Good Evening Mr Mdunge

I will call you tomorrow to discusss.

Kind regards

Isalina Barreto

Manager: Client Liaison & Brand Management