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Dudu M

1 reviews | Active since Aug 2017

16 Oct 2017, 17:53

Bad after sales service

I recently made a purchase with cosmo house , new development in skycity. I was promised that I would be getting feedback every Monday on the developments/ progress of the house. Not once have I received a call, not once have I been updated on why there's a delay on the construction if there is any. I feel like the sales people over promise and under deliver. I am not happy what so ever with the after sales service!!!!?I made full payment on this house during August. I'm in the middle of October.. where are the calls? Where are the updates ..

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Replies (2)
Cosmopolitan Projects
Cosmopolitan Projects's reply17 Oct 2017, 08:41
Official

Dear Client

We need to investigate this matter urgently. Unfortunately I cannot see any of your details. I cannot track who you are or your stand number.

Please mail or call me urgently *** / ***/***rg

Kind regards

ISALINA
BARRETO
Manager: Client Service & Brand Management

***



Cosmopolitan Projects
Cosmopolitan Projects's reply24 Jun 2018, 15:01
Official

Dear Ms Mlambo

After plenty start-up problems mainly linked to the local council delays in procedure, we are happy to see that your house has been handed over to you last month.

We wish you many years of happiness and prosperity in your new home.

Kindly contact our Client Service for any problems you may experience.

Kind regards

Isalina Barreto

Manager: Client Liaison & Brand Management