APPALLING SERVICE

I started the process with Cosmopolitan projects in January ’22, whilst there is no progress in the development and nobody seems to care. For the past 2 months, I have been religiously making follow up with Phakanani [the sales agent] - he kept on making unkept promises and recently told me that this is not his problem. Clearly, there’s poor after sales management if at all such exists. I'm certain that there isn't much left to get to the completion phase but because this is my problem and being made to feel that I'm being made a favour yet I'm the client. This has been the most frustrating experience and the appalling service at that - here I am with no place to stay because my house is not complete and unfortunately, I cannot opt out; let alone not having means to remedy my current predicament since I shouldn’t make any financial commitments as that will change my credit status. I am stuck in this process and feel highly prejudiced. What's the point of having +200 buildings erected when not even 10% of those is complete nor occupied? I'm disappointed and dismayed by all this appalling service.