1 reviews | Active since Nov 2018
Angry, dissapointed and frustrated
I’m very disappointed by the way Cosmopolitan Projects delivers its services to people, it is appalling.
I regret the day I app**** with Cosmopolitan Sky City. I started applying since February /March 2017 to this day I haven't moved in. I app**** with Cosmopolitan in Sky City Watervalspruit in Alberton with agent name Philani Cele bond application was approved by FNB. I've been asking for feedback on progression of house all I get is false promises. My biggest frustration is that I am being charged an interim interest on the house that I haven't even occupied yet, to date the interest is sitting at R7697.62 this is the money I could be using to furnish my house, I spoke to your agent Philani and he told me over the phone that Cosmopolitan will pay for the interest charged, I requested the confirmation in writing as I have lost all faith and trust with your agent and the whole company to this day I haven't received it. I have water account with e-Siyakhokha Municipality of Ekurhuleni, I'm am being billed for water for a house that I don't even reside in, I am so frustrated coz this house is really costing me in every way without me benefitting anything.
Cosmopolitan has breached all legal contractual agreements because when I first app**** for the house I was told the project will only take six months. Cosmopolitan continues to take advantage of innocent people who are trying to build a normal life for their families. It furthermore places innocent people at a disadvantaged position economically with the growing penalty costs which we have no control over.
If I could I would cancel this whole thing...
We have received your complaint. I will track your stand and investigate the turnarounds on construction. Cosmopolitan does pay interim interest, it is not for your account, therefor you have no activated debit order. All water consumption on the meter prior to key hand over is also paid by Cosmopolitan.
I will call you upon investigating your specific stand delays this morning.
Kind regards
Isalina Barreto
Manager: Client Service & Brand Management
We have received your complaint. I will track your stand and investigate the turnarounds on construction. Cosmopolitan does pay interim interest, it is not for your account, therefor you have no activated debit order. All water consumption on the meter prior to key hand over is also paid by Cosmopolitan.
I will call you upon investigating your specific stand delays this morning.
Kind regards
Isalina Barreto
Manager: Client Service & Brand Management
Thank you. I have since tracked. Your house has been ready on 13th November. We only wait for electricity to be loaded so that you can have power on key hand over. This is happening this morning.I will conclude with you direct.
Thank you. I have since tracked. Your house has been ready on 13th November. We only wait for electricity to be loaded so that you can have power on key hand over. This is happening this morning.I will conclude with you direct.
Our log details for easy reference: 1514 W
Transaction Status: House handed to us from construction division.
Inspection tomorrow.
Closure: I cannot reach you on the phone. I would have wanted to speak to you direct in case you had any questions. As mentioned earlier today. We have received your keys from our construction team. Unfortunately we received the electric card from Energy Dept without any units. We cannot quality check the electrics in your home without power. Also we cannot give you keys without units on the card. We have purchased power this afternoon at council.
Tomorrow our inspection team will check that all is in order. If our inspector is satisfied you will be able to move in by the week-end. I have spoken to Philani and his hand over specialist is on standby to do key hand over to you. You may expect a call late tomorrow or Friday morning for the move in arrangement.
Per prior post, the interim interest is paid by Cosmo. It is standard practice with us. While it is your responsibility in terms of your contract with the bank, we pay it as our partnership with you / good will since we cannot predict the delays we may face once we start construction. Finally all water consumed on your meter prior to key hand over is paid by Cosmo.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Our log details for easy reference: 1514 W
Transaction Status: House handed to us from construction division.
Inspection tomorrow.
Closure: I cannot reach you on the phone. I would have wanted to speak to you direct in case you had any questions. As mentioned earlier today. We have received your keys from our construction team. Unfortunately we received the electric card from Energy Dept without any units. We cannot quality check the electrics in your home without power. Also we cannot give you keys without units on the card. We have purchased power this afternoon at council.
Tomorrow our inspection team will check that all is in order. If our inspector is satisfied you will be able to move in by the week-end. I have spoken to Philani and his hand over specialist is on standby to do key hand over to you. You may expect a call late tomorrow or Friday morning for the move in arrangement.
Per prior post, the interim interest is paid by Cosmo. It is standard practice with us. While it is your responsibility in terms of your contract with the bank, we pay it as our partnership with you / good will since we cannot predict the delays we may face once we start construction. Finally all water consumed on your meter prior to key hand over is paid by Cosmo.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management