FB
Future B
1 reviews | Active since Jun 2018
27 Jun 2018, 11:28
Albertsdal ext 31
it is one year since I started the process of buying a house through Cosmoprojects . I was told from the onset that this process takes 6 months. what frustrate me is that no one knows what is going on in that company. everyone is guessing . you can not get a straight answer, from the agent to the project manager to the director(or they just don't care). how then am I expected to plan without any information?, in the mean time interest on bond keeps accumulating. judging by most comments here, its a guarantee without fail that you will get a defective house from Cosmo, (that means more money to fix the defects),does your projects have a START and END date?. it was going to be helpful if your projects had end dates to enable us to give notice to our landlords. IN THE MEAN TIME I WILL JUST WAIT AND HOPE IT WILL RAIN ONE DAY.
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Replies (3)
Cosmopolitan Projects's replyOfficial
27 Jun 2018, 21:14Dear Client
As discussed today:
Our log details for easy reference:
4764 A W
Transaction Status: Registered Dec 2017 ; House at 87% complete
Summary: We have identified from your complaint that the delay in construction and lack of commitment on delivery time line of your house is not acceptable to you. Please be assured that we are working daily on resolving the delays. As I have it at this time our main hold up is that we have no water meter yet, however I will have the full details tomorrow morning.
Problems identified: All persons in the communication chain were not able to give you transparent information. Also you were not aware we have a dedicated client service team who will intervene and assist you.
Corrective Action: As discussed with you this afternoon, I have escalated your frustration to our project management. Unfortunately our internal inspection manager was booked with clients and could not immediately inspect the status on your house late this afternoon. I will receive his feedback tomorrow morning. He and/or myself will call you with an answer to the outstanding and time line expected for house to be handed over to you. We will ensure to give you regular reports until the house is handed over to you. We have also identified that many clients are not aware of our client service division. We are at present in a information drive to get our Client Service contact details to all our clients.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
***
Best regards,
Cosmopolitan Projects's reply27 Jun 2018, 21:14
Official
Dear Client
As discussed today:
Our log details for easy reference:
4764 A W
Transaction Status: Registered Dec 2017 ; House at 87% complete
Summary: We have identified from your complaint that the delay in construction and lack of commitment on delivery time line of your house is not acceptable to you. Please be assured that we are working daily on resolving the delays. As I have it at this time our main hold up is that we have no water meter yet, however I will have the full details tomorrow morning.
Problems identified: All persons in the communication chain were not able to give you transparent information. Also you were not aware we have a dedicated client service team who will intervene and assist you.
Corrective Action: As discussed with you this afternoon, I have escalated your frustration to our project management. Unfortunately our internal inspection manager was booked with clients and could not immediately inspect the status on your house late this afternoon. I will receive his feedback tomorrow morning. He and/or myself will call you with an answer to the outstanding and time line expected for house to be handed over to you. We will ensure to give you regular reports until the house is handed over to you. We have also identified that many clients are not aware of our client service division. We are at present in a information drive to get our Client Service contact details to all our clients.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
***
Best regards,
FB
Future B's updateReviewer Update
29 Jun 2018, 08:25I am still waiting for your call as promised,"House at 87% complete, on 27 June" and agent response "Your house is making progress – it is now on 90% status", that was on the 15 June. who is telling the truth?, that means my house moved 3% backwards.
FB
Future B's update29 Jun 2018, 08:25
Reviewer Update
I am still waiting for your call as promised,"House at 87% complete, on 27 June" and agent response "Your house is making progress – it is now on 90% status", that was on the 15 June. who is telling the truth?, that means my house moved 3% backwards.
Cosmopolitan Projects's replyOfficial
11 Aug 2018, 13:38Dear Client
Our log details for easy reference: 4764 A
Transaction Status: House handed over to you and final satisfaction letter signed by you 10 August 2018.
Closure: We confirm that you have received you house. Thank you for bearing with us over the last few months when we experienced several delays which inconvenienced you. For this we are sorry and hope that living in your new home in some way eases the stress you were under.
Kind regards Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***
Best regards,
Cosmopolitan Projects's reply11 Aug 2018, 13:38
Official
Dear Client
Our log details for easy reference: 4764 A
Transaction Status: House handed over to you and final satisfaction letter signed by you 10 August 2018.
Closure: We confirm that you have received you house. Thank you for bearing with us over the last few months when we experienced several delays which inconvenienced you. For this we are sorry and hope that living in your new home in some way eases the stress you were under.
Kind regards Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***
Best regards,