1 reviews | Active since Jan 2019
After you bank pays Cosmopolitan then you are on your own, don't sign that occupation letter (lies all the way)!!!!!!!!!!
Lufhereng New Development in Soweto
I'm having a bad service from Cosmopolitan, i have no electricity from 17 December 2018 till today and i don't know for how long. Their consultant Luwi gave me the house keys, i tested everything including electricity and everything was working, the following day there was no electricity (my house was not registered for electricity so they said). I don't know if they bridged a false electricity for me to occupy the house, but later a Isalina called me and advised they'll give me R3000 to compensate, mind you my first debit order is going off this month and is much more than that! You should understand electricity is a basic need, i can't iron my cloths, cook, light, watch TV in a new house with a four year old child. My neighbors are not experiencing this horror I'm in they are lighting. Each time i call their consultants Nobantu, Pierre Langford, Marcia no one truly knows when I'll get electricity, let alone what to do. Isalina called me on Friday after i told her i'll write to Hello Peter and promised that by Monday 14/01/2019 I'll be lighting the house, which is not the case.
My bank has already paid them so no one is able to assist, there's no housing ombudsman so i'm hoping Hello Peter will assist me.
I'd advise young black ladies not to buy from cosmopolitan, without a lawyer or a male figure, this is because their consultants can really make you feel stupid by making a fool out of you.
We have received your post.
We will revert to you in the course of the day with the way forward.
Kind regards
Manager: Client Liaison & Brand Management
We have received your post.
We will revert to you in the course of the day with the way forward.
Kind regards
Manager: Client Liaison & Brand Management
Our log *** Luf
As discussed, unfortunately I cannot commit to a date that you will have electrical connection. I still wait for a date on your stand. City Power has moved the goal post on several other houses to the 25th Jan.
Further I wait for confirmation that we did submit your documents to the bank. This was not to be. It was arranged where power was not available, we would not submit for our payment. You confirm your bank advise the dr order will go off on the 20th.
I will revert to you asap as I have an answer from our finance division.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
isalina @cosmo.co.za
Our log *** Luf
As discussed, unfortunately I cannot commit to a date that you will have electrical connection. I still wait for a date on your stand. City Power has moved the goal post on several other houses to the 25th Jan.
Further I wait for confirmation that we did submit your documents to the bank. This was not to be. It was arranged where power was not available, we would not submit for our payment. You confirm your bank advise the dr order will go off on the 20th.
I will revert to you asap as I have an answer from our finance division.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
isalina @cosmo.co.za
Our log *** Luf
Subsequent to our last conversation. I have received feedback that we may have power on your house tomorrow. Kindly note this is not a guarantee, but in City Power's planning.
I have discussed with our Head Office the incorrect submission of your Happy Letter to the bank. It is correct that unfortunately your debit order has been loaded for bond repayment.
Our director has confirmed that we will refund this amount to you since this should not be payable at this stage. Please accept our apologies for this oversight.
Please email be copy of the debit as soon as it goes off your account so that our Head Office can arrange to repay into your cheque account.
I will call you tomorrow on the power issue once I know we have or not the power on your house.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
***
Our log *** Luf
Subsequent to our last conversation. I have received feedback that we may have power on your house tomorrow. Kindly note this is not a guarantee, but in City Power's planning.
I have discussed with our Head Office the incorrect submission of your Happy Letter to the bank. It is correct that unfortunately your debit order has been loaded for bond repayment.
Our director has confirmed that we will refund this amount to you since this should not be payable at this stage. Please accept our apologies for this oversight.
Please email be copy of the debit as soon as it goes off your account so that our Head Office can arrange to repay into your cheque account.
I will call you tomorrow on the power issue once I know we have or not the power on your house.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
***
Our log *** Luf
Status: Occupied 23 Jan 2019
We are very happy to post that you are in your house!
Thank you for bearing with us in the difficult process of getting power to our houses via council and energy division.
We wish you all the best in your new home.
Should there be a need in future, please call our client service on ***.
Kind regards
Isalina Barreto
Our log *** Luf
Status: Occupied 23 Jan 2019
We are very happy to post that you are in your house!
Thank you for bearing with us in the difficult process of getting power to our houses via council and energy division.
We wish you all the best in your new home.
Should there be a need in future, please call our client service on ***.
Kind regards
Isalina Barreto