Terrible Service and over promises, under deliver.

Dear All,

It saddens me to write this as Corlink has such a great rating on the internet. Carolin has been holding our complex ransom since the installation into 44 units. MetroFibre and Corlink installed boxes into our house and laid lines down. However, we are unable to connect for 2months now going on 3months as per their office telling us. Whenever the body corporate-speak to them, their famous words are "We will deliver the message to our management team"...The sad news is, you never hear from these managers (This can be supported by call recordings and Whatsapp messages). Further to the issues, they will not allow us to change service providers and to top it all off, ONCE the lines are activated, we need to stay with them for 3 months before we can switch...Now, If the gave service and updated us on the situations, then 44 units would not want to leave after 3 months. WHY put in all that effort as a company just to have people leave due to the above-stated issues.

All we asking for is a tiny bit of communication. It blows my mind that other providers fit lines and within 3 weeks it activates, however, when Corlink does something it takes 3 months or even more as we now at that stage of Unknowing.

Kind Regards Grant