CORLINK- Disappointing Customer Service

My debit is set for the 15th of every month but last week, I received an email stating that I am late with my payment and I need to make payment urgently before I am disconnected. This email came through on the 7th of December.

Apart from me moving house and asking for a transfer of address which they did, I was withought fibre for 5 days and I think it is unfair that I pay for those days.

I requested an adjusted statement to make payment from last week and they read my messages and don’t respond.

They offer a great deal that they will get back to you within 24hrs. It’s been longer than that!

Why have a WhatsApp number +***3 yet they do not respond in a timely manner!!!!

I want to pay my December bill but do not have the correct amount! Why is this so hard to do?