Zero customer service or products

Item: Coricraft Group
Rating: 1
Author: Lauren M

I placed my order 9 weeks ago! Delivery was committed to as 7 weeks. Zero communication thereafter for 2 months. I followed up last week and was told our contact had left the company. How does that impact my order!? Even after my follow up I was promised feedback with a new delivery date and not surprisingly I have had no feedback.

So you’ve had my deposit for 2 and a half months and I have received no service and no goods!

Customer service clearly not a priority…

Helpful (0)

Replies (1)

Coricraft Group's replyOfficial

12 Apr 2024, 13:33

Dear Lauren,

We appreciate you taking the time to share your experience with us.

We apologize for the delay and miscommunication regarding your order. Your order will be ready next week, and our team will be in contact for updates. We understand your frustration and are actively addressing the situation to provide better service moving forward. Thank you for your patience.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team

Coricraft Group's reply12 Apr 2024, 13:33

Official