ZM
Zamathethwa M
1 reviews | Active since Apr 2025
01 Apr 2025, 00:47
Wrong items were delivered twice.
I bought a sleigh bed on 19 November 2024 and the delivery date was between 10 - 12 weeks. It was then delivered on 8 March 2025 and it was wrong. The headboard and footboard colours were not the same and there was no base. I didn't accept it and it went back. I waited for another 3 weeks and was delivered on 31 March. Again, the colours were not the same and there was no base. I then, after sending an email with no response, went to the store for a refund. Never again Coricraft. I will never buy from you.
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Coricraft Group's replyOfficial
22 Apr 2025, 14:24Dear Zamathethwa,
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the experience you've had with your sleigh bed order. We understand your frustration and disappointment.
We acknowledge that our team has been in contact with you, and we confirm that you have now opted for a refund.
Your feedback has been noted and will be shared with the relevant teams to help us improve. We’re sorry to have lost your trust and hope there may be an opportunity in future to make things right.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the experience you've had with your sleigh bed order. We understand your frustration and disappointment.
We acknowledge that our team has been in contact with you, and we confirm that you have now opted for a refund.
Your feedback has been noted and will be shared with the relevant teams to help us improve. We’re sorry to have lost your trust and hope there may be an opportunity in future to make things right.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply22 Apr 2025, 14:24
Official
Dear Zamathethwa,
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the experience you've had with your sleigh bed order. We understand your frustration and disappointment.
We acknowledge that our team has been in contact with you, and we confirm that you have now opted for a refund.
Your feedback has been noted and will be shared with the relevant teams to help us improve. We’re sorry to have lost your trust and hope there may be an opportunity in future to make things right.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the experience you've had with your sleigh bed order. We understand your frustration and disappointment.
We acknowledge that our team has been in contact with you, and we confirm that you have now opted for a refund.
Your feedback has been noted and will be shared with the relevant teams to help us improve. We’re sorry to have lost your trust and hope there may be an opportunity in future to make things right.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team