MK
Mariette K
1 reviews | Active since Oct 2023
08 Nov 2023, 10:58
Wost quality furniture and zero customer service - Paid more R100 000 for garbage
I purchased more than R100 000 worth of furniture earlier this year and took receipt of it in June. Less than 5 months later, my 8-seater table has split and the replacement table came with splits as well, so i returned it. To crown the insanity my leather lounge suite and dining table chairs are utterly stained. Two assessors have confirmed that something has gone wrong with the scots guard but I am just not getting anywhere with Customer Service. I have been complaining and trying to resolve this matter since Sept!!!! Dont every buy from Coricraft, the worst quality and service you can think of! And i wasted so much of my hard earned money!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (4)0
Replies (4)MK
Mariette K's updateReviewer Update
21 Nov 2023, 09:47I have had assistance from Olga and they are doing a replacement of the damaged furniture pieces. Happy to have made some progress.
MK
Mariette K's update21 Nov 2023, 09:47
Reviewer Update
I have had assistance from Olga and they are doing a replacement of the damaged furniture pieces. Happy to have made some progress.
Coricraft Group's replyOfficial
21 Nov 2023, 11:46Dear Mariette K,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience you've faced. Our customer care team has arranged an exchange order, and our factory is in the process of manufacturing a new couch and dining chairs for you.
We acknowledge the issues with the quality of your previous purchases and are taking immediate steps to rectify them. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter promptly.
If you have any further concerns, please feel free to reach out to our customer care team by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience you've faced. Our customer care team has arranged an exchange order, and our factory is in the process of manufacturing a new couch and dining chairs for you.
We acknowledge the issues with the quality of your previous purchases and are taking immediate steps to rectify them. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter promptly.
If you have any further concerns, please feel free to reach out to our customer care team by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply21 Nov 2023, 11:46
Official
Dear Mariette K,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience you've faced. Our customer care team has arranged an exchange order, and our factory is in the process of manufacturing a new couch and dining chairs for you.
We acknowledge the issues with the quality of your previous purchases and are taking immediate steps to rectify them. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter promptly.
If you have any further concerns, please feel free to reach out to our customer care team by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience you've faced. Our customer care team has arranged an exchange order, and our factory is in the process of manufacturing a new couch and dining chairs for you.
We acknowledge the issues with the quality of your previous purchases and are taking immediate steps to rectify them. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter promptly.
If you have any further concerns, please feel free to reach out to our customer care team by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's replyOfficial
21 Nov 2023, 11:46Dear Mariette K,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience you've faced. Our customer care team has arranged an exchange order, and our factory is in the process of manufacturing a new couch and dining chairs for you.
We acknowledge the issues with the quality of your previous purchases and are taking immediate steps to rectify them. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter promptly.
If you have any further concerns, please feel free to reach out to our customer care team by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience you've faced. Our customer care team has arranged an exchange order, and our factory is in the process of manufacturing a new couch and dining chairs for you.
We acknowledge the issues with the quality of your previous purchases and are taking immediate steps to rectify them. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter promptly.
If you have any further concerns, please feel free to reach out to our customer care team by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply21 Nov 2023, 11:46
Official
Dear Mariette K,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience you've faced. Our customer care team has arranged an exchange order, and our factory is in the process of manufacturing a new couch and dining chairs for you.
We acknowledge the issues with the quality of your previous purchases and are taking immediate steps to rectify them. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter promptly.
If you have any further concerns, please feel free to reach out to our customer care team by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience you've faced. Our customer care team has arranged an exchange order, and our factory is in the process of manufacturing a new couch and dining chairs for you.
We acknowledge the issues with the quality of your previous purchases and are taking immediate steps to rectify them. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter promptly.
If you have any further concerns, please feel free to reach out to our customer care team by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's replyOfficial
21 Nov 2023, 11:47Dear Mariette K,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience you've faced. Our customer care team has arranged an exchange order, and our factory is in the process of manufacturing a new couch and dining chairs for you.
We acknowledge the issues with the quality of your previous purchases and are taking immediate steps to rectify them. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter promptly.
If you have any further concerns, please feel free to reach out to our customer care team by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience you've faced. Our customer care team has arranged an exchange order, and our factory is in the process of manufacturing a new couch and dining chairs for you.
We acknowledge the issues with the quality of your previous purchases and are taking immediate steps to rectify them. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter promptly.
If you have any further concerns, please feel free to reach out to our customer care team by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply21 Nov 2023, 11:47
Official
Dear Mariette K,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience you've faced. Our customer care team has arranged an exchange order, and our factory is in the process of manufacturing a new couch and dining chairs for you.
We acknowledge the issues with the quality of your previous purchases and are taking immediate steps to rectify them. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter promptly.
If you have any further concerns, please feel free to reach out to our customer care team by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience you've faced. Our customer care team has arranged an exchange order, and our factory is in the process of manufacturing a new couch and dining chairs for you.
We acknowledge the issues with the quality of your previous purchases and are taking immediate steps to rectify them. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter promptly.
If you have any further concerns, please feel free to reach out to our customer care team by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team