Worst shopping experience of my life

<p>To whom it may concern, my name is Célia dos Santos, I live in Randburg and I am a costumer from your branch in Cresta. I went to the store for the convenience of it being close to my house, and because I needed good quality furniture urgently.</p> <p>When I got to the shop I selected a set of couches that I liked and because I needed them urgently I asked my salesperson Brian ********** if the set was in stock or not because I needed them urgently otherwise I was going to look elsewhere. But he told me the set was in stock and I could have it immediately. As soon as I heard this I made the payment and waited for the delivery. It took plus/minus two days for the money to show because I did the eft from one bank to another , and we agreed that the delivery would be made as soon as the payment reflected.</p> <p>The payment was clear in your account on the 6th of July 2017. And this whole process was very exciting to me as I was so impressed with the fact that Coricraft seemed to have very good and quick service and I was going to have my furniture ready for my visitors in advance.</p> <p>This ended up being the worst sales experience in my life because from "we have stock" and "the delivery will be done immediately" it turned into still not having my furniture after almost a month. I've been to the shop to complain a few times already and this helped with nothing because all I am told now is that they have no idea what happened and they thought the couches were delivered already. The staff clearly have no idea what's happening with they're own orders and costumers. In the meantime I got an emails confirming the day and time for the delivery and a call from head office saying that there will no longer be a delivery as there is no stock.</p> <p>This is extremely unprofessional, disrespectful and disappointing as Coricraft has had the full payment for almost a month which I could be earning interest for, and still has not given me any answers or my product which I have payed for. I chose Coricraft thinking it was the best in the market, which clearly didn't show.</p> <p>This is without doubt the worst shopping experience I have ever had. I am currently frustrated because my visitors have arrived already and have no comfort and anywhere to sit due to the lack of professionality of Coricraft. I will forward this message anywhere I can to let people know of my terrible experience.</p> <p>Please contact me urgently in order to solve my issue.</p>