Worst service ever - left in the dark

Shocking service to say the least - we ordered a manhattan L couch (that was a nightmare first of all with late delivery, no communication), then after only having the couch for a month, the webbing had collapsed and we were sinking into the frame of the couch, an assesor came and said it needed to be replaced.

4 weeks go by with no communication, not a single ***, message, nothing, I have to keep checking up to see what's happening now. One person tells me it'll be here on the 9th (today), the call centre tells me it's not even transported to the location yet and it will be here next week... Still no ***, messages, nothing

This has been the absolute worst experience, some of the staff at the Ballito store have no clue what's going on, and they just tell you what they come up with on the spot, also extremely unprofessional handling of communication when speaking to them.

For such an expensive couch (over 25k), I'd rather choose something cheaper than go through this again. If anything, I should be given a discount or some of my money back for the terrible service and the poor quality checking by Coricraft. Your couches are great, but if this is the service that comes with it, I'd rather go elsewhere 👍