Worst service ever. Hours wasted with Coricraft, poor quality and awful service!

I've had such a poor experience with Coricraft.

I purchases a Sami slouch from their Canal Walk store in January. The couch was delivered within the indicated timeframe. Immediately upon delivery I noticed many flaws with the couch which was not as the floor model had displayed. These include: - Skew leg - Soft and thin seating cushions - Stretched and stressed fabric under the seating cushion on the brink of tearing. - Loose fitted leather on the side of the couch - Seating cushions also not firmly stretched as the floor model - Slouch dented more than the floor model

I phoned their contact center immediately upon which they instructed me to take photos and send it to their customer service, which I did. After two weeks an assessor came around and noted all the faults I had indicated. He then also instructed me prior to deciding wheter to send the couch back to fix the errors or return for refund to go to Coricraft in Canal Walk again to just compare the floor model with the one we got. We did so and after my visit to the shop I decided to send the couch back for repair as I really wanted to this design. Upon cofirmation from the call center on the upliftment date I requested a list of flaws they have on record they consultant mentioned only the skew leg. This was quite a shock to me as there were many other quality issues with this couch. She then had the arrogance to ask me to print out the original mail i sent to coricraft where I indicated the flaws and send it with the driver on the collection day. It was at that point where I decided to rather request a refund.

Coricraft then arranged the collection of the couch. On the same day I sent an email confirming the couch has been collected and requested a timeline of refund. I was promised 7 to 14 days. After multiple emails to them I finally got a partial refund from Coricraft. They did not refund me for the protection cover on the couch. I then emailed them 3 times and contacted their contacted center 4 times (2 of which they simply did not answer or put the phone down). After another 3 days I got the remaining refund.

To make it worse they do not refund the R800 delivery fee. Thus I had to pay Coricraft R800 for two months of struggles, time wasting and the most ********** customer service i have ever come across.

I would avoid this retailer by all means - do not be fooled by their showrooms and sly salesman - the after sale service is enough to cause a nervous breakdown!