Worst service ever from head office!!!

Two years ago we bought two couches at Coricraft Bloemfontein. When the couches arrived the material had white spots, the cushions were worn off, and the material had a lot of down on the material. I took the cushions to the store and shown them the bad condition this brand new couches was. They gave me an email to give my complaint. For a year I struggled to get ANY response!!!!! I contacted Kimberley Coricraft, the manager there were more help and she told me Bloemfontein has a new manager and what happened for the past year is unacceptable. The warehouse manager,Morn?,also saw my cushions and was so in shock when he saw my couches.He immediately contact someone to come and evaluate my couches so that they can send it to head office so that they can replace my couches. The evaluator came,took photos and send it to head office. Head office declined.The manager,Quinton said that it is unacceptable,so they send another evaluator.The second evaluator was so in shock, he said to Quinton, he will never do business with coricraft if their standard is so bad!Head office said they will replace. I waited for 2.5 months,nothing.Today Quinton called to say head office suddenly says no again.