1 reviews | Active since Mar 2009
Worst service ever from Coricraft
<p>We have a Coricraft corner unit for 8 years and in the 8 years we have send the pillows for re-stuffing twice and only received great service. Now a month ago my wife called Coricraft for a quote to restuff the pillows. First Eugene give her wrong info on the quote and then failed to answer her calls or call her back. Eventually we accept the quote and they came to pick up the pillows for re-stuffing. Three weeks later Claudine called and said the pillows are 100% and ready to be delivered. 5days later the pillows arived with a rotten smell to it and half stuffed and 4 pillows missing. We send it back to be cleaned and restuffed. Three days later they dropped it off and after 2 days the pillows are flat. Now when we spoke to Olga she is full of excuses and said we don't maintain the pillows correct. In 8 years the stuffing held up perfect. Now all of a sudden it is of poor quality. Please see to it that you fix this ASAP! </p>
I spoke to your wife for the first time this morning. We came to a solution where I will oversee the filling of the cushions. I never said that you are maintaining them incorrectly. I said that I want to get it done correctly so that the cushion stays puffy. Adding too much filling does the opposite and causes compacting of the cushion.
As discussed with your wife we will collect the cushions on Monday. The reason the cushions had a smell was due to the fact that the covers were washed by yourselves and put into a bin bag before being sent for restuffing. Damp fabric will cause a smell.
Kind regards,
I spoke to your wife for the first time this morning. We came to a solution where I will oversee the filling of the cushions. I never said that you are maintaining them incorrectly. I said that I want to get it done correctly so that the cushion stays puffy. Adding too much filling does the opposite and causes compacting of the cushion.
As discussed with your wife we will collect the cushions on Monday. The reason the cushions had a smell was due to the fact that the covers were washed by yourselves and put into a bin bag before being sent for restuffing. Damp fabric will cause a smell.
Kind regards,
I don't appreciate the arrogance that you reply to this complaint. The covers were given dry to you and your arrogance over the phone or on hellopeter does not help the situation.
I don't appreciate the arrogance that you reply to this complaint. The covers were given dry to you and your arrogance over the phone or on hellopeter does not help the situation.
I apologise if my reply came across as arrogant , that was never my intention . We have made arrangements to resolve the cushion issue that you have .
Kind regards,
Olga
I apologise if my reply came across as arrogant , that was never my intention . We have made arrangements to resolve the cushion issue that you have .
Kind regards,
Olga
Apology accepted and thank you for your effort in trying to resolve this issue. I hope that this will restore our trust in Coricraft as we only had the best service and products from you for the past 12 years we have been your loyal customers.
Kind regards
Apology accepted and thank you for your effort in trying to resolve this issue. I hope that this will restore our trust in Coricraft as we only had the best service and products from you for the past 12 years we have been your loyal customers.
Kind regards