Worst service ever and poor quality product

Item: Coricraft Group
Rating: 1
Author: Lerato R

I recently bought a couch from Coricraft, it came with very visible stitching errors and unexplained marks. I logged a complaint and I was told the marks are natural.... The cushion cover was taken and I was told it would be returned within 10 working days, it was eventually returned after 10 working days, however the stitching error was not fixed and to this day no one can tell me how that was missed, and why no quality assurance was done before it was shipped back....I have since logged another stitching error and have been waiting for feedback. It is a shame that Coricraft has such poor quality products and service. I was told their manager would call.... I have never received a call from the said manager.

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Replies (1)

Coricraft Group's replyOfficial

31 May 2022, 15:31

Hi Lerato We pride ourselves on our beautiful hand-made couches, and we source the most beautiful Southern African leathers to upholster them in. The genuine leather you purchased is one of our most beautiful with lots of character and natural markings - these should not be considered defects but rather as proof of the leather’s natural origin. I have chatted to the showroom staff to ensure that they are very clear with customers about this. Your stitching error has been resolved now, but I understand how frustrating it must have been to receive your couch with this. The showroom manager will be calling you shortly to apologise for the poor service you received. Any quality issues should be dealt with immediately, so that you can settle back to enjoy your beautiful couch. In the meantime, I have worked with our Quality Control department, to ensure this doesn’t happen again, as it is a key part of the checking process. Yours in design, Ruth Customer Care Support Team
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Coricraft Group's reply31 May 2022, 15:31

Official