SvdM
Seugnet van der Merwe
1 reviews | Active since Jun 2015
22 Nov 2025, 11:08
Worst service ever
I was always a loyal supporter of Coricraft, but this is now becoming impossible. I bought a beautiful table lamp and paid on 4 November. It never arrived within the next week, as they have promised. It only arrived on 21 November after I made around 32 calls to request delivery and to request a response. This is the worst service ever, with no apologies and/or explanations from their side.
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Coricraft Group's replyOfficial
25 Nov 2025, 13:35Dear Seugnet,
We appreciate you taking the time to share your experience with us.
We understand your frustration, especially after having to follow up multiple times. Your lamp should have arrived sooner, and clear updates should have been provided.
There were delays with our courier partner at the time, and we’re working to ensure better communication and timely deliveries going forward.
We appreciate your support over the years and hope to serve you better in the future.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We understand your frustration, especially after having to follow up multiple times. Your lamp should have arrived sooner, and clear updates should have been provided.
There were delays with our courier partner at the time, and we’re working to ensure better communication and timely deliveries going forward.
We appreciate your support over the years and hope to serve you better in the future.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply25 Nov 2025, 13:35
Official
Dear Seugnet,
We appreciate you taking the time to share your experience with us.
We understand your frustration, especially after having to follow up multiple times. Your lamp should have arrived sooner, and clear updates should have been provided.
There were delays with our courier partner at the time, and we’re working to ensure better communication and timely deliveries going forward.
We appreciate your support over the years and hope to serve you better in the future.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We understand your frustration, especially after having to follow up multiple times. Your lamp should have arrived sooner, and clear updates should have been provided.
There were delays with our courier partner at the time, and we’re working to ensure better communication and timely deliveries going forward.
We appreciate your support over the years and hope to serve you better in the future.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team