NS
Neels S

1 reviews | Active since Jan 2016

04 Jan 2016, 10:56

Worst service ever

I've purchased a Montreal recliner set on 20 December. The lady that helped me assured me that there are 4 sets available and it will be delivered in a week. I received a sms confirming the delivery on 30 December between 9:45 and 11:45.<br> <br> On that day someone phoned me and told me that there are a problem because the set failed a quality check and I must phone back later. When I phoned them later the afternoon nobody could assist me.<br> <br> After several phone calls, emails and store visits I still don't know when I will receive my set. One thing is for sure, they don't care about their customers. They never come back to you.<br> <br> One would think that after spending R35 000 you would get good service. Not at Coricraft.<br> <br>

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Replies (1)
Coricraft Group
Coricraft Group's reply05 Jan 2016, 13:40
Official
Hello Corsny11,

As per our earlier telephone conversation your delivery will happen tomorrow . You should receive an sms with a time frame for your delivery a little later today .

We apologise for the lack of communication regarding the expected date of arrival on the replacement unit.

Kind regards,

Olga de Pinho
Quality Manager
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