Worst service ever

I have NEVER received good service from Coricraft in Bloemfontein. After ordering my couches 3 weeks ago, and I was told there is stock available so they don't have to build it... They are STILL in the building process... WHY ARE YOU BUILDING NEW COUCHES WHEN THERE IS STOCK AVAILABLE???? WHERE IS THE SERVICE FROM MY SALESLADY??? WHY IS NOBODY DOING ANYTHING ABOUT HIS MATTER AFTER NUMEROUS CALLS AND COPMPLAINTS???