KN
Kirsti N

1 reviews | Active since Sept 2016

26 Sept 2016, 16:11

WORST SERVICE EVER

<p> I bought a couch with Coricraft in Highveld Mall on the 6th of August 2016. The saleslady in the store (Jane) told me that the order will take 4 weeks to be delivered. I paid R 795 for delivery of my couch to my home in Middelburg. About 2 weeks after I, PAID IN FULL for the couch as well as the delivery I was informed by their warehouse that the couch will only be delivered on the 12th of September 2016. On the 19th of September after probably 7 calls to the warehouse a lady named Angie actually told me that my couch will only be finished on Wednesday the 21st of September 2016 but that they can only deliver it WHEN they have a truck coming to Middelburg. This after I duly paid R795 for delivery. Well until today I have not received any feedback on whether my couch is finished or when it would be delivered. It has now been more than 7 weeks........LONG STORY SHORT 7 WEEKS LATER I HAVE STILL NOT RECEIVED MY COUCH… You would expect if you pay a lot of money for quality furniture that you will receive quality service, apparently not at Coricraft.</p>

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Replies (1)
Coricraft Group
Coricraft Group's reply03 Oct 2016, 13:22
Official

We apologise for the poor service you have received , As I understand it youu have received the couch but it was not what you wanted . Please contact me so that I can assist with resolving the new complaint.

Kind regards,

Olga de Pinho