LM
LINDIWE M
1 reviews | Active since Sept 2011
18 Nov 2023, 10:11
Worst service
I bought a couch online about 3 weeks ago, I wasn't happy with it and I asked that they collect it. The process of returning the couch took almost two weeks, I had to phone in to follow up everyday, otherwise, nothing was going to happen. Eventually they collected my couch, I haven't heard from them since the couch was collected, I'm waiting for my refund. When I phone the call center, no one seems to know what's happening, I am not getting a straight answer about my refund. I am so annoyed by this, the service terrible and they don't seem to care. I've sent several emails and have received no response.
Helpful (0)
Replies (3)0
Replies (3)
Coricraft Group's replyOfficial
24 Nov 2023, 14:31Dear Lindiwe, M,
We appreciate you taking the time to share your experience with us.
We are so sorry tht your couch did not fit into your space. Your refund request has been processed, and we regret any inconvenience caused by the wait time.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We are so sorry tht your couch did not fit into your space. Your refund request has been processed, and we regret any inconvenience caused by the wait time.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply24 Nov 2023, 14:31
Official
Dear Lindiwe, M,
We appreciate you taking the time to share your experience with us.
We are so sorry tht your couch did not fit into your space. Your refund request has been processed, and we regret any inconvenience caused by the wait time.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We are so sorry tht your couch did not fit into your space. Your refund request has been processed, and we regret any inconvenience caused by the wait time.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
LM
LINDIWE M's updateReviewer Update
28 Nov 2023, 09:50Hi Ruth, it's been over a week and I still have not received my refund. I've tried calling several times, I just get put through and the phone just rings, I left a message and Shaida hasn't gotten back to me. Black Friday is over, I missed an opportunity to buy another couch!! Your service is really terrible, I hope I never have to deal with Coricraft again! Can I please get an indication as to when I can expect my refund, I need my money now!
LM
LINDIWE M's update28 Nov 2023, 09:50
Reviewer Update
Hi Ruth, it's been over a week and I still have not received my refund. I've tried calling several times, I just get put through and the phone just rings, I left a message and Shaida hasn't gotten back to me. Black Friday is over, I missed an opportunity to buy another couch!! Your service is really terrible, I hope I never have to deal with Coricraft again! Can I please get an indication as to when I can expect my refund, I need my money now!
Coricraft Group's replyOfficial
12 Dec 2023, 13:24Dear Lindiwe,
We attempted to reach you earlier to provide an update on the progress of your refund, but unfortunately, we couldn't connect. We sincerely apologise for the extended delay and have escalated the matter to our team and finance department for urgent resolution.
For prompt assistance, feel free to contact us directly via email at *** or by calling us at ***.
Our sincere apologies for any inconvenience caused, and we appreciate your understanding.
Yours in design,
Ruth
Customer care support team
We attempted to reach you earlier to provide an update on the progress of your refund, but unfortunately, we couldn't connect. We sincerely apologise for the extended delay and have escalated the matter to our team and finance department for urgent resolution.
For prompt assistance, feel free to contact us directly via email at *** or by calling us at ***.
Our sincere apologies for any inconvenience caused, and we appreciate your understanding.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply12 Dec 2023, 13:24
Official
Dear Lindiwe,
We attempted to reach you earlier to provide an update on the progress of your refund, but unfortunately, we couldn't connect. We sincerely apologise for the extended delay and have escalated the matter to our team and finance department for urgent resolution.
For prompt assistance, feel free to contact us directly via email at *** or by calling us at ***.
Our sincere apologies for any inconvenience caused, and we appreciate your understanding.
Yours in design,
Ruth
Customer care support team
We attempted to reach you earlier to provide an update on the progress of your refund, but unfortunately, we couldn't connect. We sincerely apologise for the extended delay and have escalated the matter to our team and finance department for urgent resolution.
For prompt assistance, feel free to contact us directly via email at *** or by calling us at ***.
Our sincere apologies for any inconvenience caused, and we appreciate your understanding.
Yours in design,
Ruth
Customer care support team