Worst service and quality of goods

I have had the WORST experience with Coricraft. I thought that by going to a store thats considered high end, I would get quality service and goods! Well that's not the case, I purchased the Sven modular 6 piece set and in the time I have had them I had to send two units in for repairs, and now I am trying to send ANOTHER two in for repairs.

I emailed *** numerous times, the turn around time is extremely poor, I send constant follow up mails and when they finally respond I dont get the answers I need.

My fiance and I live alone with no kids, none of us are overweight, yet these couches keep breaking, it is so frustrating having couches that I paid so much for that I cant even enjoy out of fear of another one breaking. we have to blow up an air mattress to sit on that while watching tv, who does that when they have a huge couch??? I am so tired of contacting their customer service just to get no feedback or be told the matter will be escalated just for things to go quiet. I even suggested in my mails that I ma willing to give them back these couches and take something else and pay in the difference if need be, which in all honesty I dont need to considering how much I paid for them.

I am disappointed and frustrated, I need a way forward because I cannot go on like this any longer, we dont even get visitors because we dont want them sitting on a broken couch.

I have every email ever sent and the time periods are shocking!