SP
Sarina P

1 reviews | Active since Dec 2024

05 Dec 2024, 15:26

Worst experience

Worst experience I’ve had. My order was supposed to be delivered on the 28th of December 2024, to this day it has not been delivered. I called and spoke to their consultant on Monday and the lady told me that the delivery guys said they called and couldn’t get hold of me which is a lie because I was home the whole day. The consultant said she’ll ask for a reschedule. I called again on Wednesday and they told me my order will get delivered today. I haven’t received any communication from the delivery people. I called the delivery company (Emit) today and they told me my order was not scheduled for delivery but they will get it out for delivery today. Till now, I haven’t heard from them or received my delivery. I’m so disappointed considering how Coricraft is a big company

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Replies (1)
Coricraft Group
Coricraft Group's reply06 Dec 2024, 14:53
Official
Dear Sarina,

We appreciate you taking the time to share your experience with us.

We sincerely apologize for the inconvenience and frustration caused by the delays with your delivery. We have escalated this matter, and we are pleased to confirm that your order was successfully delivered yesterday. Thank you for bringing this to our attention, and we appreciate your patience.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team