Worst customer service

Great and friendly people working at the store but it as turned out to be the worst customer experience ever. We bought furniture from the Canal Walk branch not too long ago - the explanation of how the whole buying process works wasn't explained in the same detail as when another employee explained it (I wont go into more detail here). The delivery of the items was just as much of a bust - it came on time yes, which was great... the stock however was dirty and you can see that it wasnt handled with care one of the items was dirty so we opted to have everything returned much to the dismay of the individuals delivering the items. I am sorry but there is no way we are paying more than 20K+ for items and it's not clean. We were made to feel as if though we are in the wrong here for returning the items, and now we have to wait another 2 weeks for stock to arrive - we can only hope and pray that this will be clean and up to standard. I just dont like the fact that we have to follow up with the store and not them providing us with feedback on the next steps, etc. I literally just feel like cancelling everything.