Worst Customer Service

Worst customer service. Last year we bought two couches and were amazed at the turn around so much so we went a bought more furniture. Three months down the that was where the problems started the cushions failed, on contacting the store early January they organised for an on site visit, the first appointment was missed and the second appointment the chap arrived as assessed we had a claim. In the middle of Feb I was contacted by Annel they made an appointment for the 4 March which was missed they have now scheduled the next date as the 25 March. However this is unconfirmed. As a customer I would strongly recommend you avoid this retail company at all costs, their Cape Town customer service centre rings and goes unanswered.