WORST CUSTOMER CARE - DISGUSTING

Worst customer service I have ever experienced. I purchased two side lamps which I wanted for so long. I made the mistake of ordering the two lamps separately but that was fine. The first delivery arrived and I could see the lamp was not in 100% great condition but ignored this. The second lamp arrived and I was not happy with the quality. I sent it back but to return/ exchange, I had to email and call the customer care line which took them days to even bother attend to me. They then promised they would collect the damaged lamp and also bring the new lamp. This of course did not happen. Also, the external courier service they use is useless.. they rock up whenever they want and never ever call or contact you to let you know when you'd be collection/ dropping. When they had come to collect my damaged item, they said there was no replacement. I then called Coricraft and emailed them on our email thread stating how unhappy I was, why promises were not being carried out and why nobody could do their job and get this right. They kept passing me on... Angy, Cindy, Claudette, Yolanda.. the list goes on and none of them could fix a simple issue. I asked for the complaints department and they kept ignoring that questions (Of course). When the replacement eventually arrived, it was DAMAGED. Again, third time in a row. I now lost my cool, I emailed and called and again wanted to lay a complaint. I asked if there were any of the lamps that I wanted currently in stock at a branch nearby so I could go myself and swap my damaged item as nobody could do their job. One of the ladies on the line had said she had spoken to the branch in Tokai (Known of Blue Route... please bare in mind there is no Blue Route branch...) and they had stated that all their items in stock and in the store on the floor were also DAMAGED. So basically what they were saying is 1) Nobody could do their job 2) There is no complaints department 3) They sell items that are damaged and want to charge you an arm and leg for it. This was the end for me. I had got to the Coricraft in Tokai and truth be told, they all looked hideous and yes, they were going for R1039 per piece! Broken and trashed but still on the shelves. Now bare in mind it has been at least a month of back and forth with this awful department called customer care. I said that I want a full refund for this item due to the time I have spent and how much I have had to argue my way for some kind of respect. They wanted to take the lamp away but that was not what I wanted. After weeks of fighting, they agreed to only repay me 50% of one of the lamps.... Can I tell you something,this place should be shut down,if not, management replaced, item prices dropped for the awful quality they really are and an actual customer service and complaints department implemented... at this point they are paying for people to thumb suck replies