Worst after sales service

I recently moved back to South Africa and in anticipation of the move I ordered a bed from Coricraft knowing that it will take 4-6 weeks. My sister approached the Tygervalley branch and dealt with Angelo. 5 weeks into placing the cash order amongst many other items i inquired when i can expect delivery at which i was told "Friday". Friday turned into Monday, Monday turned in Wednesday, which continued for about 2 more weeks. When the order finally arrived, the base could not fit into the headboard. An assessor was sent out and after calling Coricraft manufacturing department a couple of days i finally spoke to Annel whom advised me they will have to make a new bed and they would offer me a loan bed. I declined the offer and that i would stick to what i have until the new one arrived subsequently on the 7th November, 9 weeks into placing the order.

My concern is the unprofessional behaviour of the Salesman at Coricraft Tygervalley, Angelo! He provided me his mobile number to forward him sms' received from coricraft claiming i owe money on the order when i paid cash, sent his colleagues pictures of the irregular bed but yet i got no reply to my messages. When i approached him instore he claimed his phone is for personal use only after standing at his desk for 20 mins while he casually spoke on his office phone. After I called a manager over to assist, Angelo had no answer to why he would not respond to my messages other than they cannot call my mobile. I resorted to ordering items from the Canalwalk branch and they can call my mobile just fine.

Angelo does not qualify to be a salesman with his lack of expertise. He requires further training on basic customer service and etiquette. Ignoring a customer for 20 mins simply because he cannot deal with the situation requires professionalism and experience which he clearly lacks.

...I hope to have a proper bed by November 7th...