nP
nerishka P

1 reviews | Active since Feb 2016

24 Jul 2024, 18:46

Worse service I have ever received - still waiting for my order!!!!

I ordered a base and mattress at the beginning of June and was told the order would be delivered on the 12 July. On 12 July they told me it would then be delivered today being the 24 July. I called today and no one has answers for me on where the hell my order is or what is going on. I spoke to three different people saying they are calling the warehouse whom apparently does NOT have landline numbers and you have to email and the day has ended and I still do not have answers on what the hell is happening to my order. How long does it take to get a mattress and base???? Almost two damn months????? I will never ever order from Coricraft again and I have told everyone close to me to never order from Coricraft either. Worst and most pathetic service I have ever received in my life. Supposedly being a store of high quality service. Pathetic damn service if you ask me.

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Replies (1)
Coricraft Group
Coricraft Group's reply26 Jul 2024, 15:16
Official
Dear Nerishka,

We appreciate you taking the time to share your experience with us.

We sincerely apologize for the delay and the frustration this has caused. We understand how disappointing this experience has been, and we regret not meeting your expectations.

Our team has been in touch and confirmed that your delivery is now scheduled for Monday, July 29th. We appreciate your patience and understanding as we work to resolve this issue.

Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team