1 reviews | Active since Dec 2016
Worse Service Coricraft Clear Water
<p>I have been a loyal customer of the coricraft group for years now but my experience with their clear water branch has been nothing but disappointing.</p> <p> it was in June 2016 when I first visited their Clearwater store to buy a dining room set , picked a table server/ side board and chairs , Nathi the sales person advised that the chairs takes about six weeks as they have to be manufactured.</p> <p>I did not have a problem with this and expected the chairs to be ready by July beginning of august which did not happen. After numerous calls between the store and the warehouse the goods were delivered. Only for the delivery guys to break the table which meant waiting for the table again, they also delivered something that looked like second hand chairs, dirty with scarf marks and bad stitching.</p> <p>I immediately called the store to complain about the chairs and broken table and was asked to take pics of the goods and send to their warehouse. Which was done around 16.08.16 to David Langa ********** guess what we needed to wait another 4-6 weeks. The second delivery for the chairs happened together with the server which also had issues and one chair is still to be changed.</p> <p>I then went back to the store to ask for an exchange of the server and the one remaining chair and I’m still waiting to date. I have been calling the warehouse for follow up only to be told the chair is still not ready, today it’s the 08.12.2016 still don’t have the goods that were fully paid for in June already. I am really running out of patience it has been over 5 months.</p>
We apologise for the problems that you encountered , your delivery has been booked for today . I am certain that everything will be resolved.
Kind regards,
Olga de Pinho
We apologise for the problems that you encountered , your delivery has been booked for today . I am certain that everything will be resolved.
Kind regards,
Olga de Pinho
Hi Olga
Thank you for the reply and yes the delivery was booked for today. But the goods are still not to my satisfaction as the chair that was delivered was still dirty it had water marks on the fabric, delivery guys could not fit the handles on the server due to short *****s, it makes me wonder if you guys have quality control or quality assurance?
it looks like all you are chasing is sales and once the money is on your side you don’t care about what happens to the customer the very person who paid for the goods.
i was told your ware house closes on Thursday hopefully by then the goods will be ready, clean chair and sever with tight handles no short *****s . Failing which i will be left with no choice but to request my money back in cash and on the day ( Thursday 15.12.16), i have waited enough and unfortunately i can’t any more.
Hi Olga
Thank you for the reply and yes the delivery was booked for today. But the goods are still not to my satisfaction as the chair that was delivered was still dirty it had water marks on the fabric, delivery guys could not fit the handles on the server due to short *****s, it makes me wonder if you guys have quality control or quality assurance?
it looks like all you are chasing is sales and once the money is on your side you don’t care about what happens to the customer the very person who paid for the goods.
i was told your ware house closes on Thursday hopefully by then the goods will be ready, clean chair and sever with tight handles no short *****s . Failing which i will be left with no choice but to request my money back in cash and on the day ( Thursday 15.12.16), i have waited enough and unfortunately i can’t any more.
