Worse after sales service ever. Really

I purchased a Coricraft couch and took delivery mid January 2019. I’ve bought items from them in the past and had no problems so when the stitching came undone on one of my cushions I was confident it would get sorted quickly.

I was wrong.

After a mail and subsequent follow up calls the cushion was eventually collected after a struggle to get an appointment that suited me.

After the collection, and not hearing from them for 2 weeks, I had to call the Epping store to see how far my repairs were. Initially they could not find my job number so they promised to call me back. They called back an hour later, telling me the cushion was repaired and was waiting for me at the Tyger Valley branch and I could collect it there. Ok, I’ll take a drive, so down I went.

I collected the package and insisted to open it in the shop. Wise choice on my behalf. The stitching was fixed, but now there was loose threads, white stitching (cushion is grey/blue). A mess. Looked worse than when I sent it in the first time. I threw my toys out of my cot and told them not accepting this and they must repair. They apologised (usual) and promised me they would repair. Now after my initial email it took them 2 weeks to collect, it was there another 2 weeks for repair so I told them to move it and get it done quick.

Today, 1 week after the Tyger Valley incident when I returned the cushion I called the Epping branch asking how long it’s going to take.

“Oh sorry, the cushion has not been collected from the branch. It’s still at Tyger Valley”

I lost it.

Great furniture. Worse after sales ever.

I think I would get a better after sales service from a Spur.