will I ever be refunded

I bought a TV stand unit which on delivery it was broken. I reported the matter and then found out that it was a discontinued Item, I was then promised an exchange and it never happened till I had to ask for a refund.<br> <br> the process has been taking long and was told it will only be processed after the broken unit has been collected from my house, an appointment was made to pick up the unit but the delivery people did not pitch at the agreed time.<br> <br> another collection appointment was made and the unit was collected on 17 January and it was promised my refund would reflect on a Saturday it is now Wednesday and there is still nothing paid to me.<br> <br> can I please have this resolved. this matter has been dragging since 02 February. I am very dissatisfied with the level of service provided