HM
Herbert M

1 reviews | Active since Mar 2009

22 Nov 2015, 09:30

Why make your problem mine?

On Friday I went into Coricraft Woodmead, to look for a recliner that my Mom wants to give my Father for his upcoming 60th birthday. The manager showed me a few options, and when we got to the Etosha range, she explained that Coricraft now outsourced the manufacturing process hence the R10000 pricetag, but that they do still have stock of the exact same chair that they still manufactured in the warehouse at almost half the price. I decided to purchase this option in a brown keather, with piping instead of studs. I payed instore, and added delivery aswell, asking specifically for delivery on Monday (tomorrow) before 12, as my Uncle is coming up from KZN with a bakkie, and will take the chair with to my Mom. This was confirmed instore, followed by a phone call from the Warehouse to confirm this.<br> Coricraft then proceeded to phone me yesterday to make their internal problem mine. See here for more: [URL Removed]

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Replies (1)
Coricraft Group
Coricraft Group's reply24 Nov 2015, 08:59
Official
Hello herbertm,

Please accept our sincere apology for getting the run around. We will deliver the recliner to your parents home as discussed. We hope that your Father has a lovely birthday and enjoys his recliner.

Kind regards,

Olga de Pinho
Quality Manager
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