Where Is Our Refund????

Pathetic service delivery. On the 7th November, my wife and I set down a 50% deposit of R12 900 of an Sami leather couch...2 days later we decided we're not happy with the design and we opted for a refund...to this day we have not received our refund. We're extremely unhappy with your customer service at Canal Walk, losing documentation, countless calls have been made by my wife, politely asking what's the deal with the refund...only to find out yesterday that the refund was NOT processed! It's our money, why do we have to beg and plea for a refund??? Is it because we have not made a full purchase??? Because after this I absolutely do not want to make any purchases from you ever again. No calls from your bracnch at Canal Walk, no emails nothing. I've received far more delightful service delivery from Icanda, even before making a deposit.

This will be the 3rd week ahead going waiting for our refund. I do not recommend Coricraft services, stunning couches. But pathetic service.