WHERE IS MY ORDER??!!

I had a delivery scheduled for Saturday. We waited all day after receiving 20 confirmation SMSs but it did not arrive.

We then received an SMS saying something had gone wrong with the order. Upon trying to call you to find out what was happening we waited on hold for ages and spoke to a sales consultant Keiden at your Kramerville shop. He assured us that he would in contact with depot and that they would arrange for delivery on Monday.

On Monday we got no call and I called back stressing the urgency of our delivery.

When we spoke to Angie at the warehouse they stated they had heard nothing from Keiden even though he stated repeatedly that he had called them.

Needless to say our delivery could not take place on Monday and we requested a full refund of the delivery fee.

Angie promised me that we would have the items delivered on Tuesday, today.

Needless to say I have heard nothing from Angie this morning and have tried to call several times but been unable to get hold of the warehouse.

The level of service has been utterly unacceptable. We have spent over R50 000 on the two items for delivery and you cannot even bother to call us regarding the delivery. We wasted all day on Saturday and have now been further frustrated until Tuesday by your incompetence.

Ensure that my items get delivered to me today free of charge and I want a full refund of the delivery fee already charged.

If I do no hear from you I will be pursuing legal action and approaching the media as this level of service needs to be publicized.

The order is for Joanne Selbst - ***