DE
David E
1 reviews | Active since May 2015
06 May 2015, 14:22
When packed and wrapped, check first
A couch collected wrapped and packed and shipped to Botswana was unpacked on site and found within the couch (not on the outer side) to have a huge tear. Coricraft have just responded with a ' This does mean that we will not be able to do anything further in terms of your claim as the couch was collected in good condition and then transported by yourselves.'. Dont trust Coricraft's word, get them to unpack, check for flaws and then repack. <br> <br> We wont go back.
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Coricraft Group's replyOfficial
11 May 2015, 11:35Hello DavidNEvans,
please accept my sincere apologies for the damages. We do ask all customers to inspect prior to collection as we cannot be held liable for transport damages if we are not the transporter.
I will arrange for a new loose cover to be made up for you as we don't want you to be unhappy with your purchase . Please forward me your order information at your earliest convenience
Kind regards,
Olga de Pinho
Quality manager
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please accept my sincere apologies for the damages. We do ask all customers to inspect prior to collection as we cannot be held liable for transport damages if we are not the transporter.
I will arrange for a new loose cover to be made up for you as we don't want you to be unhappy with your purchase . Please forward me your order information at your earliest convenience
Kind regards,
Olga de Pinho
Quality manager
***
***
Coricraft Group's reply11 May 2015, 11:35
Official
Hello DavidNEvans,
please accept my sincere apologies for the damages. We do ask all customers to inspect prior to collection as we cannot be held liable for transport damages if we are not the transporter.
I will arrange for a new loose cover to be made up for you as we don't want you to be unhappy with your purchase . Please forward me your order information at your earliest convenience
Kind regards,
Olga de Pinho
Quality manager
***
***
please accept my sincere apologies for the damages. We do ask all customers to inspect prior to collection as we cannot be held liable for transport damages if we are not the transporter.
I will arrange for a new loose cover to be made up for you as we don't want you to be unhappy with your purchase . Please forward me your order information at your earliest convenience
Kind regards,
Olga de Pinho
Quality manager
***
***