PC
Philip C

1 reviews | Active since Feb 2025

02 Nov 2025, 18:15

What an awful company to deal with

Great in store experience but that is where it ends. After sale customer care, product quality and warranty repair service are subpar at best. Purchased 7 pieces of furniture from Coricraft and had quality issues with 3 of them. Glass top end table had glass that was sized improperly and would not fit the base. Bench for bedroom had split wooden frame within 2 weeks of purchase. Leather sofa had defective stitching and after 1 month lead time to deliver Coricraft required 3 week repair time. They require a 3 hour delivery window, do not provide updates and when I called the relevant delivery phone number they had no record of scheduled delivery. The truck showed up 10 min later. Throughout all this Coricraft could only state, they strive to provide quality product and services. 40% warranty rate is awful, if they manufactured aircraft planes would be falling from the sky

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Replies (1)
Coricraft Group
Coricraft Group's reply03 Nov 2025, 12:45
Official
Dear Philip,

We appreciate you taking the time to share your experience with us.

We’re truly sorry for the experience you’ve had. Our team is currently repairing your beautiful couch, and we’ve escalated this matter internally to ensure proper attention and follow-through. We greatly appreciate your patience and understanding while we work to resolve this, and we’ll continue to monitor progress to ensure you receive the quality and service you expected from Coricraft.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team