CP
Candace P

1 reviews | Active since Mar 2013

21 Oct 2022, 04:12

Website/poor service

I’ve ordered a mattress from Coricraft and their website does not provide details of whether an item is in stock. I ordered the mattress on the 02/03. The order was placed on their end a day later. I was contacted on the 10/10 and informed that the bed would take 6 weeks to manufacture. I informed the consultant that this doesn’t work and I require the mattress sooner and kindly requested that the order is expedited. If there website had any indication of approximate timelines - I would have placed my order with a competitor who would deliver in 2 business days. They did not offer to return my money and and I haven’t not received a response to the emails that I’ve sent to them. I’ve ordered several furniture items on the same day from Coricraft’s competitors and received every order except the Coricraft order. No one from Coricraft has contacted me to manage expectations of when the mattress will be delivered.

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Replies (1)
Coricraft Group
Coricraft Group's reply21 Nov 2022, 14:35
Official
 Dear Candace D,  Thank you for taking the time to tell us about your experience, and we are sorry to hear of your frustrations.  Each product on our website has the lead time indicated under its image https://www.coricraft.co.za/prince-tufted-mattress-king-standard-length.   We are so sorry that you didn’t see the lead time before placing your order and are currently rebuilding our website to improve our valuable customers’ experience.  We have indeed expedited the manufacture of the mattress, and it will be delivered to you on the 26th of October. We hope that you love your new bed and that it gives you many restful nights and lazy Sunday mornings.  It is unacceptable that you have not received any updates on your purchase. In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly.   Yours in design, Ruth Customer care support team