YR
Yashveer R

1 reviews | Active since Nov 2016

02 Dec 2019, 13:14

Website checkout needs redesign

#BlackFriday Special from Coricraft was quite nice. Ordinarily would have given a 5 star rating, but continuously you see that lackluster website performance is the websites key drawback.

Using the checkout feature, entering all details the last step was to pay however was continuously kicked back.

Now, another terrible flaw is that you can choose to be an anonymous buyer but still have to enter an email address (whereby the system continues to register an account for you WITHOUT YOUR PERMISSION). This glaring fact was made clear when upon being kicked back the first time, I had to now use a different email address as the first had been taken. Who ever is the solutions architect or software team please call me, I shall tell you how to properly architecture a system like this.

As you can see the flaw is clear, if a system fails, you will have to continue to use "new" email addresses as the other is now magically registered. There should also be a feature to permanently erase your data! Please include this. I would love to remove the "ghost" accounts that I created purely just to buy the special on offer.

A rather easy shopping experience turned out to be a farce purely because the software team have no clue how to handle throwbacks and failures.

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Replies (1)
Coricraft Group
Coricraft Group's reply10 Dec 2019, 23:02
Official
Dear Yashveer,

Thank you for your review , We apologise that your experience was not great,.

We will most definitely look into your suggestions and make changes as soon as possible so that we don't disappoint again.

Kind regards,

Olga de Pinho 

Best regards,