1 reviews | Active since Jan 2019
We recently bought l...
We recently bought leather couches from Coricraft Vaal, a few weeks later we received a call about the product and our general experience My wife expressed some few problems that we had , subsequently she decided to go see the sales lady who sold us the product, she was then told (by the sales lady) that the problems we are experiencing are because of her WEIGHT She was taken aback and very disturbed by this statement and told the lady that she could have told her before we bought the couches that they have a weight limit (She only weighs 76 kg by the way ) but this is besides the point… my wife has been very upset since the incident and refuses to use the couches that we bought a month ago In this day and age I am astound by the sales lady choice of words I mean the couches where R50 000
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the experience your wife had during her visit. We understand how upsetting such comments can be, and we want to assure you that it is not in line with the level of service we aim to provide.
After escalating this matter, the sales consultant clarified that she did not mention anything about a weight limit, as she is fully aware of the sensitivity of such a topic. Instead, she was trying to explain that, with regular use, seat cushions may naturally settle in certain spots. She demonstrated that regularly puffing and rotating the cushions can help maintain their feel and appearance.
Your satisfaction is important to us, and we hope this helps address your concerns. Please don't hesitate to reach out if you need further assistance.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the experience your wife had during her visit. We understand how upsetting such comments can be, and we want to assure you that it is not in line with the level of service we aim to provide.
After escalating this matter, the sales consultant clarified that she did not mention anything about a weight limit, as she is fully aware of the sensitivity of such a topic. Instead, she was trying to explain that, with regular use, seat cushions may naturally settle in certain spots. She demonstrated that regularly puffing and rotating the cushions can help maintain their feel and appearance.
Your satisfaction is important to us, and we hope this helps address your concerns. Please don't hesitate to reach out if you need further assistance.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team