JF
Johann F
1 reviews | Active since Sept 2015
01 Sept 2015, 19:21
Watch out for the 10yr structure guarantee
I bought a couch a couple of years ago. The frame is cracked or so it sounds. Been to coricraft Cresta who logged it onto their system more than a month and a half ago and complained on their email because of the delay of action. Nothing yet, clearly its a sales gimmick to buy they stuff!
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Coricraft Group's replyOfficial
07 Sept 2015, 11:18Hello JoeRSA,
I apologise that you have not been contacted as yet and I will follow as to what went wrong . Our call centre will call you within an hour to arrange an assessment or collection for repair .
We stand by our 10 year guarantee on our frames. We will ensure that it is returned in perfect condition.
Kind regards,
Olga de Pinho
Quality Manager
***
***
I apologise that you have not been contacted as yet and I will follow as to what went wrong . Our call centre will call you within an hour to arrange an assessment or collection for repair .
We stand by our 10 year guarantee on our frames. We will ensure that it is returned in perfect condition.
Kind regards,
Olga de Pinho
Quality Manager
***
***
Coricraft Group's reply07 Sept 2015, 11:18
Official
Hello JoeRSA,
I apologise that you have not been contacted as yet and I will follow as to what went wrong . Our call centre will call you within an hour to arrange an assessment or collection for repair .
We stand by our 10 year guarantee on our frames. We will ensure that it is returned in perfect condition.
Kind regards,
Olga de Pinho
Quality Manager
***
***
I apologise that you have not been contacted as yet and I will follow as to what went wrong . Our call centre will call you within an hour to arrange an assessment or collection for repair .
We stand by our 10 year guarantee on our frames. We will ensure that it is returned in perfect condition.
Kind regards,
Olga de Pinho
Quality Manager
***
***