1 reviews | Active since Aug 2012
Waste of Money
I purchased a 2 seater lounger . I complained in Dec that on one side the coushion is collapsing. I was told to take photos. After the Dec holidays, i came back and went to the store with the photos. I emailed it to them 14 Jan 2015. A month later 18 Feb 2015 an assessor came out to view. On the 15 Mar 2015, i still did not receive any feedback from Coricarft i went to the store, i was told the lasy that helped me will ocntact me on Monday. Tuesday 17 Mar 2015 , i phone head office to lay a complaint as i have not received any feedback , no call. i was told they will check , i was transferred from one person to another. 23 Mar i phoned rayno about my issue, i want them to change the custion. I was not happy with the way it set. THe corner piece showed a gap between the custion and the arm rest. I was transferred to adele, a Manger who promised to get back to me by Monday afternoon. Nothing. I was told by Raynmo that after 4 months the cushion will ease. I told him although we are in the monthof March - i complained within 1 month. <br> <br> Please take back your lounger and give me back my money. The service is so useless. They do not care. I will never buy from coricraft.
We have assessed your couch and your foam seats and it is exactly as per specification and exactly the same as what you viewed in our showroom.All of our foam is SABS approved , foam may soften over time but normally settles within 3 months .
Kind regards,
Olga de Pinho
Quality manager
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We have assessed your couch and your foam seats and it is exactly as per specification and exactly the same as what you viewed in our showroom.All of our foam is SABS approved , foam may soften over time but normally settles within 3 months .
Kind regards,
Olga de Pinho
Quality manager
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