Waiting for Refund, just like everyone else!

We have ordered a 3 seater couch a couple of weeks ago. It did not fit in our apartment so we exchanged it for the 2 seater. After the handling fee Coricraft still owe us money. We have asked Garth and another lady an couple of times to email us the break down, as well as the credit form that we need to complete. But still NOTHING. I had a look on Hellopeter and it seems like a lot of people are having this issue? Why do you guys not try and improve this? Please sort this out because this is totally inexcusable. My order number is I26710