Waiting for refund for 3 weeks.

Been waiting 3 weeks for a refund. I was told I had a week to return goods. Made a 3 hour trip to do so and was told they can't refund to an international account although they do accept payments from such.

Sent off documents to send to an SA account. The excuse thus far is because they were awaiting permission from my husband. I was told a week ago that they'd forward a letter to my husband for his signature/permission to refund my account. No such letter arrived. All documentation now apparently complete yet still we wait.