VERY SAD AND ANGRY CUSTOMER

After sales service disgusting. This was not our first purchase from a Corifcraft and the others were fine obviously because we did not have an issue with the item. We Purchased a leather corner lounge suite with 2 Recliners -Paid on the 18th October, delivered late on the 10th November. On the 16th November (one day short of a week), we smelt a burning coming from the one recliner and it no longer worked. Since then i have been calling the customer care line and not having any luck, they initially ask why i am calling as the order has been delivered and then i explain the story and i get told someone will call you. We have been called twice and told the first time that a replacement unit has been ordered and should take 2 weeks. That never happened and when calling back they could not assist. I have called again yesterday and today (23rd December) and was told now after getting upset that a replacement has been ordered. They cannot tell me when it will arrive and i specifically asked that they call me back in 30 minutes with feedback to avoid me taking the matter further which they have not done. The Sales lady (Sheena at Umhlanga) has been great and keeps trying to assist BUT i feel it is out of her control. We are now going to have XMAS with family and one working recliner while we are extra careful with the lounge suite as they need to exchange it? I did suggest to the very fist lady that they simply send a motor up or just the one recliner and exchange it and she said her Manager insists the entire unit is changed. This is not acceptable at all!!! to Spend the money we did and be this patient and still not have any help is VERY sad as Coricraft products are usually good and that is why we made a repeat purchase.