Very poor service from a very pricey store!

I was called twice during the week by Coricraft's Call Center agents who confirmed delivery today. Grace, who called at 15H38 yesterday called at 09H55 this morning to inform me that one of my couches are damaged. I asked if they could at least deliver the other two couches, as I have had my existing furniture removed. She then promised to call back after speaking to her warehouse. I called back at 11h15 and spoke to Tembiso, as Grace was unreachable and had not called back. Tembiso promised that they would call back and confirm if I would be receivingmy own couches or loan couches in the interim. When Tembiso also didn't call back ,I called at 12H30 and spoke to Claudette (a manager) and explained the situation. Claudette called back at 12H37 and advised that they would be able deliverthe complete set on Tuesday. I asked if they could deliver my two couches in the interim as I am now without furniture and will be inconveienced for five days. Claudette was going to call the warehouse and get back to me. She has not called back and I have since been unable to get through to her via my office landline or my cell phone. I find it strange that a call will ring for more than 10 minutes on a Friday afternoon - it appears as though my numbers have been flagged and my calls are being ignored deliberately.