JP
Joschem P

1 reviews | Active since Jan 2011

21 Oct 2015, 14:56

Very good service

There are some good things about my experience and there are some bad things. Lets start with the bad:<br> 1. I walk into the clearewater mall branch on Sunday, no one bothers to assist, when I eventually get someones attention they just say that I must look around. It was a Sunday and I was dressed very comfortably, but that thats no reason to treat me badly.<br> 2. The call centre is not very helpful. They cant check or schedule a convenient delivery time, I had to wait for a system generated sms. Not cool<br> <br> Now to the good. After the pathetic service at Clearwater, I went into the Rosebank store and was met by Alwayne. Great interaction, did his best to accomodate me and took me around the store until I found a couch that was good for me. I would definitely give him my return business.<br> I got my delivery earlier today and the delivery crew were the most delightful people. Professional, friendly and very efficient. I even asked if they could rearrange my some of my lounge and they more than willingly assisted me. Moses, Doctor and Didi are a shining example of customer service and should be recognised.<br>

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Replies (1)
Coricraft Group
Coricraft Group's reply23 Oct 2015, 09:29
Official
Hello joschempad,

Thank you for taking the time to give us feedback on your Coricraft experience . We are sorry that our Clearwater showroom visit and call centre experience wasn't a good.

Thank you for giving us another chance and well done to the Rosebank and delivery team for flying the Coricraft flag high .


Kind regards,
Olga de Pinho
Quality manager
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