VT
Violetta T

1 reviews | Active since Mar 2025

01 Mar 2025, 06:46

Very bad service from Coricraft!

I ordered 10 dining chairs on 2 Jan 2025 from Coricraft Canal Walk. The sales person was very prompt in sending an email with quote which had to be paid immediately so that the order could be scheduled. I was advised it would take a few weeks for the chairs to be manufactured and they were plan ing for delivery mid February. Having heard nothing from them, in February, I asked as to when the delivery would be? After a number of calls and emails, we were told that the chairs would be ready end of Feb. This past week, having had no confirmation of delivery, after many calls and emails, i was told that the chairs were scheduled for the 1st week in March. On the terms & conditions which we had to sign they stated 5 - 6 weeks. At this point I below e we have a right to cancel this order or the least they could do, is offer some compensation? There is no customer service, no follow up & really poor business practice! I will never use Coricraft again & if I had known this was going to be the case, would have NEVER placed the order in the first place! They are quick to take full payment and now we still wait to see the products!

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Replies (1)
Coricraft Group
Coricraft Group's reply14 Mar 2025, 15:34
Official
Dear Violetta,

We appreciate you taking the time to share your experience with us.

We sincerely apologize for the experience you had. Just to correct, when you placed your order, our lead times were **8-10 weeks**, but we acknowledge the slight delay and truly appreciate your patience. We are glad that we have now delivered your beautiful chairs, and we hope you enjoy them. Thank you for your feedback—we will use it to improve our service.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team