Very bad service

I purchased in cash from your Springfield store in October 2025. The agreed-upon delivery was for December 2025, and as of today 22 February2026, I have yet to receive my order.Upon visiting the store to inquire about the delay, I was informed that the fabric for the bed was out of stock. While I appreciated the manager's offer to select an alternative fabric and the assurance that my order would be expedited, the promised delivery has still not been fulfilled.This situation has become untenable. It has been approximately five months since I made the payment, and I am still without the product I purchased. Holding my payment for this extended period without delivering the goods is an unacceptable business practice. Consequently, I am no longer interested in alternative solutions and insist on a full refund.I expect the full amount of my purchase to be refunded to me without further delay. I trust that you will treat this matter with the urgency it deserves. My experience has been deeply unsatisfactory, and it is with regret that I must state I will not be making any future purchases from your store.